Terms & Conditions
These Terms & Conditions (“Terms”) govern your access to and use of the website, services, and deliverables provided by DML (Digital Market Lounge), a digital marketing agency based in the United Kingdom. By engaging with our services or using our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you must not use our website or services.
1. Definitions
In these Terms, “we”, “our”, and “us” refer to DML (Digital Market Lounge). “Client”, “you”, and “your” refer to the individual, company, or organisation that engages with DML. “Services” refers to all digital marketing, branding, design, development, consultancy, or related services we provide. “Agreement” refers to the contract formed between us and you, whether in writing, electronically, or verbally confirmed.
2. Eligibility
You must be at least 18 years of age and legally capable of entering into binding contracts to use our website and services. By engaging with us, you confirm that you meet these requirements and, if acting on behalf of a business, that you are authorised to bind that entity.
3. Use of Website
You agree to use our website for lawful purposes only. You must not:
- Engage in any conduct that may disrupt or impair our site.
- Upload or transmit viruses, malware, or harmful code that may interfere with functionality.
- Attempt unauthorised access to our systems, servers, or data.
- Use the site to harass, defame, abuse, or infringe upon the rights of others.
4. Engagement of Services
Engagement begins when a written proposal, order, or contract is accepted by both parties. Services will be performed in accordance with the agreed scope, deliverables, and timelines. Any additional requests, revisions, or expansions of scope may result in additional fees and extended timelines.
5. Fees and Payment
Our fees will be outlined in the proposal, quotation, or invoice provided. Unless otherwise agreed:
- Invoices are payable within 14 days of the date issued.
- Late payments may incur statutory interest and administration fees.
- We reserve the right to suspend services until payment is received.
- All fees are exclusive of VAT unless otherwise stated. Clients are responsible for all applicable taxes.
6. Intellectual Property Rights
Unless otherwise agreed, all intellectual property in deliverables created by DML remains our property until full payment has been received. Upon settlement, ownership of final deliverables will be transferred to you. Drafts, source files, and working documents remain our property unless specifically agreed in writing.
7. Client Responsibilities
To enable us to deliver services effectively, you agree to:
- Provide accurate, complete, and timely information.
- Supply necessary approvals, assets, and access to systems as required.
- Respond to communications and provide feedback within agreed timelines.
- Ensure you have the right to use any materials supplied to us, including logos, trademarks, or content.
8. Confidentiality
Both parties agree to treat all non-public information obtained during the engagement as confidential. This obligation continues after the termination of the Agreement. Confidentiality does not apply to information already in the public domain or disclosed by law.
9. Service Availability
While we strive to provide uninterrupted services, we do not warrant that our website or services will be free from interruptions, delays, or errors. We may temporarily suspend services for maintenance, upgrades, or security reasons.
10. Limitation of Liability
To the fullest extent permitted by law, DML shall not be liable for indirect, incidental, special, or consequential damages, including loss of profits, business interruption, data loss, or reputational harm. Our total liability for any claim shall not exceed the total fees paid by you for the specific service giving rise to the claim.
11. Warranties and Disclaimers
We make no guarantees regarding specific outcomes such as increased sales, improved search rankings, or measurable business success. While we apply best practices and professional expertise, external factors may affect results. All services are provided “as is” without warranties of any kind.
12. Indemnification
You agree to indemnify and hold harmless DML, its employees, directors, and partners from any claims, damages, or expenses arising from your breach of these Terms, misuse of services, or infringement of third-party rights.
13. Termination
Either party may terminate the Agreement by providing written notice. Upon termination, you must pay for all work completed up to the date of termination. We reserve the right to terminate or suspend services immediately if you breach these Terms, fail to make payments, or act in a way that may damage our reputation.
14. Force Majeure
We shall not be held liable for delays or failure to perform resulting from events beyond our reasonable control, including natural disasters, government restrictions, labour disputes, technical failures, or disruptions in internet services.
15. Third-Party Services
Our services may involve the use of third-party software, platforms, or integrations (such as Google, Meta, or hosting providers). We are not responsible for the availability, functionality, or terms of those third-party services. You agree to comply with their terms of use.
16. Data Protection
We handle personal data in accordance with our Privacy Policy. By using our services, you consent to the collection, use, and processing of data as described in that policy.
17. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. You agree that any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
18. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.
19. Entire Agreement
These Terms, together with any written proposal, quotation, or contract, constitute the entire agreement between you and DML and supersede all prior discussions, communications, or representations.
20. Changes to These Terms
We may revise these Terms at any time by updating this page. The updated Terms will be effective immediately upon posting, and your continued use of our services constitutes acceptance of the updated Terms.
21. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us using our contact form or speak directly with your assigned DML representative.
Last updated: September 2025